Privacy Policy
Privacy Policy
Who We Are
Yafa Arts ("we", "us", "our") operates the international e-commerce store at yafa-arts.net, selling Palestinian cultural heritage fashion and accessories worldwide. Our operations are based in Egypt.
This Privacy Policy explains how we collect, use, and protect the personal data of visitors and customers on our website. By using yafa-arts.net, you agree to the practices described here.
For questions about this policy, contact us at: support@yafa-arts.net
What Information We Collect
We collect information in two ways: information you provide directly, and information collected automatically when you use our site.
| Category | Examples | Source |
|---|---|---|
| Identity & Contact | Full name, email address, phone number | You provide at checkout or contact |
| Shipping Address | Street, city, country, postal code | You provide at checkout |
| Order Information | Items purchased, order value, order history | Generated when you place an order |
| Payment Data | Payment confirmation (we do not store card details) | Processed via Shopify Payments / third-party processors |
| Device & Usage Data | IP address, browser type, pages visited, session duration | Collected automatically via Google Analytics |
| Communications | Messages sent via our contact form or email | You provide directly |
How We Use Your Information
We use the personal data we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order | Contract performance |
| Sending order confirmations and shipping updates | Contract performance |
| Handling returns, refunds, and customer support | Contract performance / Legitimate interest |
| Fraud prevention and security | Legitimate interest |
| Improving our website and understanding customer behavior | Legitimate interest (via Google Analytics) |
| Complying with legal obligations | Legal obligation |
We do not use your personal data for automated decision-making or profiling that produces legal or significant effects on you.
Who We Share Your Data With
We do not sell your personal data. We share it only with trusted third parties who assist us in operating our business:
| Third Party | Purpose |
|---|---|
| Shopify Inc. | Our e-commerce platform — stores and processes order data on our behalf |
| Payment Processors (e.g. Stripe, PayPal) | Securely processing payment transactions |
| Shipping Couriers (e.g. Aramex, DHL) | Delivering your order — your name and address are shared with the courier |
| Google LLC | Analytics — understanding how visitors use our website |
All third parties are contractually required to handle your data securely and only for the purposes specified above.
Analytics & Tracking
We use Google Analytics to understand how visitors interact with our website. This service collects anonymized information such as pages visited, time on site, and general location data. This data is aggregated and not tied to your personal identity.
You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout. You may also manage analytics tracking through your browser's cookie settings.
We do not currently use Meta Pixel, TikTok Pixel, or any other advertising tracking pixels on this website.
Cookies
Our website uses cookies — small text files stored on your device — to ensure the site functions correctly and to gather analytics data. The cookies we use include:
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for the site to function — shopping cart, session management, checkout |
| Analytics cookies | Google Analytics — helps us understand how visitors use the site |
| Preference cookies | Remembering your language and currency preferences |
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to complete a purchase.
How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfill the purposes described in this policy:
- Order records — retained for 7 years for accounting and legal compliance purposes.
- Customer support communications — retained for 2 years after resolution.
- Analytics data — retained by Google Analytics per their standard data retention settings (typically 26 months).
After these periods, your personal data is deleted or anonymized unless we are required by law to retain it longer.
Your Rights
Depending on where you are located, you may have the following rights regarding your personal data. To exercise any of these rights, contact us at support@yafa-arts.net.
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Ask us to correct inaccurate or incomplete data.
Right to Deletion
Request that we delete your personal data, subject to legal retention requirements.
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interest.
We will respond to all rights requests within 30 days. We may need to verify your identity before processing your request.
How We Protect Your Data
We take the security of your personal data seriously. Our website is hosted on Shopify, which provides enterprise-grade security infrastructure including SSL/TLS encryption for all data in transit. Payment data is processed by PCI-DSS compliant payment processors — we never store your full card details on our servers.
While we take reasonable precautions, no method of data transmission over the internet is 100% secure. We encourage you to use strong, unique passwords for your account and to contact us immediately if you suspect any unauthorized access.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of yafa-arts.net after changes are posted constitutes your acceptance of the updated policy.
Questions About Your Privacy?
Reach out to our team at support@yafa-arts.net — we respond within 2–3 business days.
Contact Us