At a Glance

Eligible for Return or Exchange

We accept returns and exchanges only in the following situations:

• Item arrived visibly damaged or defective
• You received the wrong item (wrong product, wrong color, or wrong size)
• Item is significantly different from its product description or photos

In all eligible cases, the item must be unused, unwashed, and in its original packaging with any tags intact.

Not Eligible for Return

• Change of mind or ordering the wrong size (please refer to our size guide before ordering)
• Items that have been worn, washed, or altered in any way
• Items returned after the 14-day window has passed
• Items without original packaging or tags
• Sale items and limited edition drops (all sales final)
• Items damaged due to customer mishandling or improper care

How to Request a Return

Who Pays for Return Shipping?

Because our operations are based in Egypt, all returns must be shipped back to our warehouse in Egypt at the customer's expense. International return shipping costs vary depending on your location and chosen courier.

We do not provide prepaid return labels. Original shipping charges from your order are non-refundable.

If your item was defective or incorrect due to our error, we will cover the cost of reshipping your replacement item at no additional charge to you.

Customs & Import Duties

When returning items internationally, you are responsible for any customs fees, import duties, or taxes that may apply when the item re-enters Egypt. Please mark the parcel clearly as a "Returned Goods" to avoid unnecessary customs charges — Yafa Arts cannot be held responsible for parcels held up or assessed fees by customs authorities.